ShopRite from Home Services Information

  • We recommend that you click on “reserve time slot” before you start your order.  You will have approximately 1 hour to submit your order and hold your reserved time slot.
  • To ensure your order has been placed, look for the order number to appear at the end of the checkout process.  You will also receive an email with your order number to confirm that your order has been placed.

  • To make changes to an order that’s been placed such as add/delete items, change payment method, change the pick up/delivery option follow these steps:   
  1. Sign in to your account and ensure your store is selected. 
  2. Select “my account” in the upper right corner and then “order history.” Find the order number you wish to modify and choose CANCEL or CHANGE. 
    • If you are making changes, the items will be added back in to your cart.  Add or delete items and then complete the checkout process again. 
    • You have a limited amount of time to complete this process and reserve your time.
  3. If the order you wish to change is noted as “PROCESSING” you will be unable to make changes to it. 
    • Orders in “processing” are already being shopped by your shopper and cannot be modified.

  • Promos: Online promos are reserved especially for online customers based on specific purchase requirements.  We regret that we are unable to honor these special promotions on in-store purchases.

  • Pricing: Just like our in-store prices, ShopRite from Home prices change on Sundays according to our advertising circulars.  We strive to bring our customers great values every day.  Due to the current volume of ShopRite from Home orders we are unable to guarantee that your order will be fulfilled in the same ad week as it was placed.  Your online total is always an estimated total – your final price is based on the sale prices in effect at the time your order is processed in the store’s checkout system.  We regret that we are unable to adjust final pricing to accommodate the previous week’s sale prices.

  • Product Availability:  We’re doing our best to fill your order accurately and on time.  Your order is selected from store inventory and is subject to in-store availability and purchase limits.  Since product deliveries and in stock conditions may be inconsistent at this time, we regret that we are unable to guarantee that your order will be filled completely.  We are sorry for the disappointment this may cause and we appreciate your patience. 

  • Drop at your door delivery:  We have modified our delivery procedures. If you have selected delivery, your driver will call or text you when they are on their way to make your delivery. Your delivery will be left at your door unattended. By choosing that your order be delivered, you accept full responsibility for your order after it has been delivered unattended, including but not limited to any loss, theft, damage or spoilage due to temperature sensitivity or other factors. By providing your mobile phone number in the Delivery Instructions field, you consented to receiving phone calls and/or text messages informing you of your order’s status and, when possible, providing you with a photo of your order upon delivery. If you requested delivery of your order but did not provide your mobile phone number, your order will still be delivered to your door, but you may not be able to receive such calls and/or text messages

    Our site does not reflect current product inventory.  Your items will be selected for you on the day of the order, products are not “reserved” at the time your order is placed.

    Sign up to receive order updates and out of stock product alerts by texting SRFH to 20669. This will be the only means of communication at this time. Substitutions will be limited.